Privacy Policy

Introduction

Our Privacy Policy took effect on November 5, 2024. This policy provides details on how we manage the personal information you disclose while using all Microgrid APP products and services.

Microgrid APP respects your privacy and takes the security of your personal information very seriously. When you use our products and/or services, we may collect and use your relevant personal information based on applicable legal grounds, such as your consent, our contractual relationship, or legitimate interests. The Microgrid APP Privacy Policy (hereinafter referred to as "this Policy") explains the personal information we collect and how we use, store, share, and transfer it, as well as how we provide access to, update, delete, and protect this information. Please read and understand this Policy carefully before submitting any personal information to Microgrid APP, and check it regularly to stay informed of any updates.

This Policy applies to Microgrid APP websites, products, and services that display or link to the Privacy Policy.

This Policy will help you understand the following:

[1] How we collect and use your personal information
[2] How we use cookies and similar technologies
[3] How we share, transfer, and publicly disclose your personal information
[4] Accessing and managing your personal information
[5] How we protect and store your personal information
[6] How we protect children’s personal information
[7] How your personal information is transferred internationally
[8] Updates to this Policy
[9] How to contact us

Since Microgrid APP is used in conjunction with a variety of products and services, this Policy may not cover all potential scenarios of personal information processing. Specific information on data processing for a given product or service may be described in its dedicated privacy policy or in a notification provided at the time of data collection.

If you have any questions regarding this Policy, you can contact our customer service team through the official Microgrid APP website at any time.

How We Collect and Use Your Personal Information

"Personal information" refers to any data related to an identified or identifiable natural person. An identifiable person is one who can be directly or indirectly identified, particularly through identifiers such as name, ID number, location data, online identifiers, and markers of economic, cultural, or social identity.

Personal information is collected by us either directly or indirectly when you use our products, services, or website, or when you interact with us. For instance, when you provide information directly by creating an account, using your email, or participating in our brand activities. Meanwhile, technologies like cookies used on our website indirectly record your personal information.

We may collect personal information for the following purposes:

· Creating and managing your account;

· Registering services for you or your device;

· Providing the services or features you request;

· Offering subscription services for our information;

· Providing after-sales repair services for your device;

· Offering online customer support, advice, and handling complaints;

· Sending important notices about security or service upgrades;

· Analyzing access data to improve our products and services;

· Enhancing your experience on our website or products;

· Reviewing error logs submitted by you to troubleshoot product issues;

· Improving our loss prevention and anti-fraud programs;

· Complying with and enforcing applicable legal requirements;

· Other purposes with your consent.

If we need to use your personal information for purposes not covered by this policy, or for different purposes than previously agreed upon, we will seek your consent through pop-up windows, bold text, or other means to display updated content, allowing you to decide whether to agree with the changes. You may revoke this consent at any time as permitted by law, but this may limit the functionalities of the product or service.

You are fully aware that, according to applicable law, we may collect and use personal information without your authorization or consent in the following cases:

(1) In matters related to national security and defense;

(2) In matters related to public safety, public health, and significant public interests;
(3) In connection with criminal investigations, prosecutions, trials, and enforcement of judgments;
(4) When it is essential to protect the vital interests (such as life) of the individual or other persons;
(5) When necessary for legitimate news reporting;
(6) Other situations as stipulated by laws and regulations.

We primarily collect the following categories of personal information:

1：Account Information
When you register for a Microgrid APP service account, you need to provide a phone number or email for identity verification. You may also provide additional information, such as a profile picture, nickname, and birth date. When you log in to Microgrid APP via a third-party account (e.g., WeChat, QQ) with user authorization, we obtain your verification information from the third-party server. Our server retains the access token granted by the third-party platform, sharing it across services to avoid repeated logins.

2：Device Information
Before and during the use of our services, we collect information about your device, including model, name, firmware version, time zone, mobile model, system version, unique device identifier, network status, app activity, error data, and IP address, to deliver services accurately.

3：Location Information
With your consent, we may collect and process location information about your device when you use location-enabled services. However, we do not continuously collect this information to track your movements.

4：After-sales Information
When requesting after-sales service or reporting issues, we collect necessary information, such as your name, phone number, device details, and description of the issue. You may also provide additional information based on the service type; for instance, we may need your mailing address and recipient details for after-sales postal services.

5：Service Access Information
We record certain user behavior information when you access Microgrid APP services, such as visit times, search terms, online identifiers, and IP addresses. To offer personalized services, where permitted by law, we may also obtain relevant data about you from lawful public and commercial sources.

6：Other Information
We may collect information related to your home layout, time or sequence settings, switch settings, binding with other devices (e.g., mobile), favorites, security passwords (for device access), user feedback, and error reports.

Sensitive personal information is a special category of personal data typically defined to include any information related to race or ethnicity, political opinions, religious or philosophical beliefs, union membership, genetic data, biometric data, health data, and information about sex life or sexual orientation. In some cases, sensitive personal information may also encompass criminal charges or judgments, precise geographic location, financial and banking account details, and unique identifiers issued by the government (such as social security numbers, driver’s license numbers, or passport numbers).

If we need to collect or process sensitive personal information, for example, if you purchase products or subscribe to services, we may collect payment-related sensitive personal information, such as bank card numbers. In such cases, we will handle it in accordance with applicable legal requirements, including obtaining your prior consent where required.

How We Use Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide a better experience as you browse and allows us to improve our website.

A cookie is a small alphanumeric file that, with your consent, we store in the memory or hard drive of your computer or mobile device. This file acts as a tag to identify your computer or device.

Cookies are typically classified as "session" cookies or "persistent" cookies. Session cookies help you navigate the site efficiently and track your progress from page to page, so you do not have to re-enter information during your current visit (for example, your shopping cart will not be emptied as you switch pages). These cookies are stored in temporary memory and are deleted when the web browser is closed. Persistent cookies, on the other hand, can store user preferences and remain active even when you restart your browser. For example, we use persistent cookies to remember your language and region, font size, or other settings. This allows you to avoid reconfiguring settings each time you visit our site.

You may clear all cookies saved on your computer or directly delete cookies stored on your device. However, if you do this, you may need to change settings each time you visit our website. Most browsers offer options to block cookies. To manage cookies through your browser, refer to the browser developer’s instructions or search for more information online. For more details about cookies, you can visit the AboutCookies.org website.

In addition to cookies, we also use other technologies on our website, such as web beacons and pixel tags. For example, when we send you an account activation link via email, these technologies help track your click-through to understand your preferences and improve customer service. A web beacon is typically a transparent image embedded in a website or email. With pixel tags in emails, we can see if an email has been opened. If you prefer not to be tracked this way, you may set your email to refuse these messages or unsubscribe from our email services.

If your browser has a Do Not Track setting, our website will respect your choice.

By using our website, you agree to our use of cookies, web beacons, and pixel tags as described above.

We will not use cookies for any purposes other than those specified above.

How We Share, Transfer, and Disclose Your Personal Information

We may occasionally share your personal information with third parties (defined below) to provide or improve our products or services, including providing products or services at your request. If you no longer wish for us to share this information, please contact customer service through our official website.

1：Business Necessity
We may share your personal information within Microgrid APP and its subsidiaries or distributors to provide you with timely services.

2：Affiliates and Third-Party Service Providers
To carry out business operations and offer you full product and service functionalities, we may share your information with other Microgrid APP affiliates (e.g., in communications, social media, technology, or cloud services) or third-party service providers (e.g., postal services, delivery companies, telecommunications, data centers, data storage facilities, customer support providers, advertising and promotion service providers, and Microgrid APP agents). These third-party service providers may process your personal information on behalf of Microgrid APP for one or more of the purposes listed above. We ensure that only the necessary, lawful, specific, and clear information is shared to provide you with services. Microgrid APP will enter into contracts to ensure that third-party service providers comply with applicable privacy laws in your jurisdiction. These providers may also have sub-processors.

To measure effectiveness, analyze, and offer business services, we may share aggregated information (non-personal information) with third parties (e.g., advertisers on our website). This data helps advertisers and other partners assess the performance and reach of their ads and services and understand how users interact with their websites, apps, and services. We may also share general usage trends of our services, such as the number of customers purchasing specific products or engaging in particular transactions.

3：Merger, Acquisition, Bankruptcy, or Similar Transactions
In cases of mergers, acquisitions, bankruptcy liquidation, asset transfers, or similar transactions involving personal information transfer, we will require the new company or organization holding your personal information to continue to adhere to this Privacy Policy’s requirements, commitments, and security measures. If not, we will require them to seek your authorization again.

4：Compliance with Laws and Legal Processes
We may disclose your personal information to law enforcement or government authorities if required by laws, regulations, legal processes, or public institutions and government agencies. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose your information.

We may also disclose information if it is reasonably necessary to enforce our terms, protect our business, rights, assets, or products, or to protect users by detecting, preventing, and addressing fraud, unauthorized use, violations of our terms or policies, or other harmful or illegal activities. This may include sharing information with public or government authorities and collaborating with third-party partners regarding account reliability to prevent fraud and harmful conduct within or outside our products.

Additionally, we may share your personal information with:

· Our accountants, auditors, lawyers, or similar advisors when seeking professional advice;

· Investors and other relevant third parties in case of an actual or potential sale or other business transactions involving Microgrid APP;

· Any other third parties when authorized by you to disclose specific information.

We will enter into strict data processing agreements with companies, organizations, and individuals with whom we share personal information, requiring them to process it according to our security standards, this Policy, and relevant confidentiality and security measures. If the country where we share, transfer, or disclose personal information does not offer the same level of protection as your country (e.g., transferring data from the European Economic Area to a country without appropriate data protection laws), we will handle the data transfer according to Section 7 of this Policy to ensure the legality and security of your personal information.

Access and Manage Your Personal Information
If you have submitted personal information to us, please ensure that it is accurate. If there are any changes to your information, such as changes to your email address or phone number, you are obligated to update it promptly.
Additionally, under applicable legal requirements, you may have the following rights:

1. The right to access the personal information we hold about you;

2. The right to update or correct any inaccurate personal information;

3. The right to object to our use of your personal information;

4. The right to request us to restrict or delete your personal information;

5. The right to request us to transfer your data.
When you request the above rights, we may need you to provide a written request and verify your identity. In general, we will not charge you any fees, unless the request exceeds normal requirements. If you have any questions about accessing and managing your personal information, you can contact us according to Section 9 of this policy.

How We Protect and Retain Your Personal Information
The Microgrid APP values the security of personal data. We use appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure the confidentiality of the data; we implement protection mechanisms to prevent malicious attacks on the data; we deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we conduct security and privacy protection training to raise employee awareness of the importance of protecting personal data. We will make every effort to protect your personal data, but please note that no security measures are foolproof.
We will retain your personal data for the period necessary to achieve the purposes stated in this policy, unless the retention period is extended according to legal requirements or permission. Since the data retention period may vary depending on different scenarios, products, and services, the standards we use to determine the retention period include: the time needed to retain personal data for the purpose of providing products and services, maintaining relevant transaction and business records, managing and improving product and service performance and quality, ensuring the security of systems, products, and services, addressing potential user inquiries or complaints, problem-solving, etc.; whether the user agrees to a longer retention period; whether there are special requirements for data retention based on laws or contracts. As long as your account is active and provides you with services, we will retain your registration information. You may also choose to deactivate your account. After deactivating your account, we will stop providing products and services based on that account and delete your personal data, unless otherwise required by law.

How to Protect Children's Personal Information
Children's personal information requires special protection. The Microgrid APP will not intentionally collect personal information from children without the consent of their parents or guardians. For children's personal information collected with the consent of parents or guardians, we will only use or disclose this data in accordance with local legal requirements and with explicit consent from the parents or guardians. If the Microgrid APP discovers any children's personal information collected without prior consent, we will delete this data as soon as possible.

How Your Personal Information is Transferred Across Borders
This privacy policy applies when you use the Microgrid APP products or services in mainland China.
In principle, the personal information we collect and generate within mainland China will be stored within mainland China. The Microgrid APP provides products and services through distributors across the country, meaning that your personal information may be transferred to the companies or individuals providing you with the products or services, or accessed by those jurisdictions. In such cases, we will ensure that your personal information is adequately protected within mainland China.

How This Policy is Updated
The Microgrid APP reserves the right to update or modify this policy from time to time. If we make changes to our privacy policy, we will publish the updated version here. If there are significant changes to the privacy policy, we may also send notifications to you through various channels, such as posting a notice on our website or sending you a separate notification.

How to Contact Us
If you have any comments or questions regarding this privacy policy, or if you have any concerns about the collection, use, or disclosure of your personal information, please contact our Data Protection Officer at the following address and reference "Privacy Policy":
Customer Service of Shenzhen Zhifu New Energy Co., Ltd.
Address: Yunzhi Technology Park, Xingxin Road, Guangming Street, Guangming New District, Shenzhen, Guangdong Province, China
Postal Code: 518107
Email: zhangdesong@sz-intelligentenergy.com

Thank you for taking the time to review our privacy policy!